Privacy Policy
This Privacy Policy (“Policy”) describes how GearGig Technology Private Limited, having its registered office at Greater Noida West, India (“GearGig”, “we”, “us”, or “our”), collects, uses, stores, processes, and discloses your personal data when you access or use our website www.geargig.com, mobile application, or any related services (collectively, the “Platform” and “Services”).
GearGig operates a technology-driven platform that connects customers with independent service providers offering industrial, technical, and business-related services (“Gig Services”).
We are committed to safeguarding your privacy and ensuring that your personal data is handled in a transparent and secure manner.
By accessing or using the Platform, you agree to the terms of this Policy and consent to the collection and use of your data as described herein.
1. SCOPE AND APPLICABILITY
This Policy applies to all users of the Platform, including customers, visitors, and service providers. References to “you” in this Policy mean any individual or entity that interacts with our Platform or Services.
By using our Platform, you acknowledge and agree that your personal data may be collected, processed, and shared in accordance with this Policy.
We may revise this Policy periodically to reflect updates in our practices, legal requirements, or service offerings. You are encouraged to review this Policy regularly.
2. TYPES OF DATA WE COLLECT
We may collect various categories of personal data, including but not limited to:
(a) Personal Identification Information
This includes your name, phone number, email address, and any other details provided during registration or service booking.
(b) Profile Information
Information such as username, profile photo, gender, and service preferences.
(c) Communication Data
This includes messages, feedback, reviews, chat records, and interactions with customer support or service providers through the Platform.
(d) Technical and Device Information
We may automatically collect data such as IP address, browser type, operating system, device identifiers, access times, and usage patterns when you interact with our Platform.
(e) Transaction Information
Details related to services booked, payment status, transaction history, and limited payment-related data (processed through secure third-party payment providers).
(f) Usage Data
Information about how you navigate and use the Platform, including pages visited, time spent, clicks, and service preferences.
(g) Location Data
Approximate or precise location information may be collected to enable location-based services.
We may also process aggregated or anonymized data that does not directly identify you for analytics and business improvement purposes.
3. HOW WE COLLECT YOUR DATA
We collect your data through the following methods:
(a) Direct Interaction
You provide data when you:
- Create an account
- Book services
- Fill forms or surveys
- Contact support or provide feedback
(b) Automated Technologies
We automatically collect certain information through cookies, log files, and tracking technologies when you use the Platform.
(c) Third-Party Sources
We may receive data from:
- Payment partners
- Analytics providers
- Service Providers
- Publicly available sources
4. HOW WE USE YOUR DATA
We use your personal data for purposes including:
- Creating and managing your account
- Facilitating service bookings and delivery
- Connecting you with relevant Service Providers
- Processing payments and maintaining transaction records
- Improving platform functionality and user experience
- Personalizing content and service recommendations
- Sending notifications related to bookings, updates, or offers
- Providing customer support
- Detecting and preventing fraud or misuse
- Complying with legal and regulatory obligations
We may also use your data for marketing and promotional purposes, subject to your communication preferences.
5. SHARING OF PERSONAL DATA
We may share your data with:
(a) Service Providers
To enable them to deliver the requested services.
(b) Business Partners and Vendors
Including payment gateways, hosting providers, analytics services, and marketing partners.
(c) Affiliates
Companies within the GearGig group for operational purposes.
(d) Legal Authorities
When required by law, regulation, court order, or government authority.
We ensure that third parties receiving your data are bound by confidentiality and data protection obligations.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Enhance user experience
- Remember preferences
- Analyze traffic and usage patterns
- Improve platform performance
You may choose to disable cookies through your browser settings, although this may affect certain functionalities of the Platform.
7. DATA SECURITY
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or alteration. These measures may include encryption, secure servers, access controls, and monitoring systems.
However, no digital system is completely secure, and we cannot guarantee absolute security of your data.
8. DATA RETENTION
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Certain data, such as transaction records, may be retained for longer periods as required by law.
9. YOUR RIGHTS
Subject to applicable laws, you may have the right to:
- Access your personal data
- Request correction or update
- Request deletion of your data
- Withdraw consent for data processing
- Opt-out of marketing communications
You may exercise these rights by contacting us at the email provided below.
10. ACCOUNT DELETION
You may request deletion of your account and personal data by contacting us. Upon verification, we will process your request within a reasonable timeframe, subject to legal retention requirements.
11. THIRD-PARTY LINKS
Our Platform may contain links to external websites or services. We are not responsible for the privacy practices of such third parties. You are advised to review their privacy policies separately.
12. INTERNATIONAL DATA TRANSFER
Your data may be stored or processed in locations outside your immediate jurisdiction, including on servers or with partners located in different countries. By using the Platform, you consent to such transfers in compliance with applicable laws.
13. BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of the business transaction, subject to applicable confidentiality safeguards.
14. USER-GENERATED CONTENT
Any content you voluntarily share on the Platform (such as reviews or feedback) may be visible to other users. You are responsible for ensuring that such content does not violate any laws or third-party rights.
15. UPDATES TO THIS POLICY
We may update this Policy from time to time. Updated versions will be posted on the Platform with a revised date. Continued use of the Platform after such updates constitutes your acceptance of the revised Policy.
16. CONTACT US
For any questions, concerns, or requests regarding this Privacy Policy, you may contact:
GearGig Technology Private Limited
Email: nbd@geargig.in