Last Updated: April 18, 2026

Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) outlines the terms governing cancellations, refunds, and related matters for services booked through www.geargig.com and/or the GearGig mobile application (collectively, the “Platform”).

This Policy forms an integral part of the Terms and Conditions of GearGig Technology Private Limited (“GearGig”, “we”, “us”, or “our”). By booking services on the Platform, you (“User” or “Customer”) agree to this Policy.

1. NATURE OF PLATFORM

GearGig acts as a facilitator connecting customers with independent service providers (“Service Providers”). The actual services (“Gig Services”) are delivered by Service Providers, and GearGig does not directly provide these services.

Accordingly, refunds are governed by the nature of the service, stage of booking, and applicable conditions outlined below.

2. CANCELLATION POLICY

(a) Cancellation by Customer

You may cancel a service booking through the Platform subject to the following conditions:

• Before Confirmation:
  If the booking is cancelled before it is accepted or confirmed by a Service Provider, no cancellation charges will apply.
• After Confirmation but Before Service Start:
  A cancellation fee may be charged depending on:
  • Time remaining before scheduled service
  • Resource allocation and preparation by the Service Provider
• After Service Provider Arrival / Service Initiation:
  Cancellation at this stage may attract:
  • Full service charges
  • Additional costs incurred by the Service Provider (travel, materials, etc.)

(b) Cancellation by Service Provider

In case a Service Provider cancels:

• GearGig will attempt to assign an alternative Service Provider
• If no replacement is available, you will be eligible for a full refund of any prepaid amount

(c) Cancellation by GearGig

GearGig reserves the right to cancel bookings in cases such as:

• Unavailability of Service Providers
• Incorrect or incomplete booking details
• Safety concerns or policy violations

In such cases, a full refund will be processed where applicable.

3. REFUND ELIGIBILITY

Refunds may be issued under the following circumstances:

Eligible Scenarios:

• Service not delivered due to provider unavailability
• Duplicate payment or technical error
• Cancellation by GearGig
• Verified service deficiency or non-performance
• Payment charged but booking not confirmed

Non-Eligible Scenarios:

• Change of mind after service completion
• Dissatisfaction based on subjective expectations (without valid evidence)
• Partial service usage
• Delays caused by user unavailability or incorrect details
• Direct dealings with Service Providers outside the Platform

4. SERVICE QUALITY DISPUTES

If you are dissatisfied with the service:

• You must raise a complaint within 48 hours of service completion
• GearGig may:
  • Review the case
  • Seek clarification from both parties
  • Offer partial/full refund or re-service at its discretion

All decisions will be made based on available evidence and internal quality guidelines.

5. REFUND PROCESS

• Approved refunds will be processed within 5–10 business days
• Refunds will be credited to:
  • Original payment method, or
  • GearGig wallet/credits (if applicable)

Processing time may vary depending on payment provider or bank.

6. ADVANCE PAYMENTS

For services requiring advance payment:

• Refund eligibility depends on:
  • Stage of service
  • Resource commitment
  • Customization level

In certain cases, advance payments may be partially or fully non-refundable.

7. SUBSCRIPTION / PACKAGE SERVICES (IF APPLICABLE)

If you purchase any subscription or service package:

• Benefits once used are non-refundable
• Unused benefits may expire as per plan terms
• Refunds are not provided for partially used subscriptions

8. NO CASH REFUNDS

All refunds will be processed digitally. Cash payments, if made, may be refunded through bank transfer or platform credits.

9. FRAUD & MISUSE

GearGig reserves the right to:

• Deny refunds
• Suspend accounts

In cases involving:

• Fraudulent claims
• Abuse of refund policy
• Repeated cancellation misuse

10. MODIFICATIONS TO POLICY

GearGig may update this Policy from time to time. Changes will be effective upon posting on the Platform. Continued use of the Platform implies acceptance of the updated Policy.

11. CONTACT FOR REFUNDS

For refund-related queries or complaints, contact:

GearGig Technology Private Limited
Email: nbd@geargig.in